📦 What is your processing time?
All items are handmade to order. Please allow 1–3 business days before your order is shipped.
If you need something urgently, just get in touch — we’ll always do our best to help.
🚚 What are your shipping times?
Australia
Standard Post: 2–10 business days
Express Post: 1–3 business days (longer if regional)
You’ll receive a tracking link once your order is on its way.
Please note international times are estimates only and may vary due to customs delays.
🌍 Do you ship internationally?
No not at the moment. Only Australia Wide.
🎁 What are your shipping rates?
Australia-wide from $10.00 AUD
💌 Do you accept returns or exchanges?
Yes — we gladly accept returns for non-custom items!
Contact us within 14 days of delivery
Send items back within 30 days
🚫 What can’t be returned?
Due to their nature, we can’t accept returns for:
Custom or personalised orders
Digital downloads
(unless they arrive damaged or defective)
📦 Who covers return shipping?
Buyers are responsible for return postage. If the item isn’t returned in original condition, you may be responsible for any loss in value.
😢 What if my item arrives damaged?
We’re so sorry! Please contact us within 3 days of delivery at info@handcraftedbybel.com.au with your order number and photos. We’ll fix it quickly.
