FAQs
Processing time
1-3 business days from order to shipping
If you do require an urgent order please contact us and we will gladly see what we can do.
Estimated delivery times
*AUSTRALIA*
Auspost Standard Parcel Post (2-10) business days
Express Post (1-3) business days metro could be longer if regional
*USA - CANADA - UK*
Auspost International Parcel Post (8-12) business days.
Express post (4-8) business days.
All our parcels are tracked
The international delivery times are estimates only.
I'll do my best to meet these dispatch estimates, but can't guarantee them.
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
I gladly accept returns and exchanges
Contact me within 14 days of delivery
Return items back within 30 days of delivery
The following items can' be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalised orders
- Digital downloads
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value
Postage and Shipping
We ship with Australia Post and all parcels are tracked.
Australia-wide shipping starts at $8.00
International Standard Shipping starting from $16.00
What happens if the goods are damaged during delivery?
Your order should arrive in excellent condition, if your order is damaged during delivery please contact us within three days from the date the package was received. Email us at info@handcraftedbybel.com.au with the details of your order, and we will do our best to sort it out :)